CUSTOMER SUPPORT, WARRANTY & ESTIMATES

You can request service or an estimate through our website contact form, by calling our main line, or directly through your customer portal. We confirm availability, review your equipment details, and send a digital quote for approval before any work begins.

Basic estimates and visual inspections are free for established customers. Diagnostic labor applies only when teardown, travel, or advanced testing is required — and that time is credited toward the repair once approved.

Yes. We can provide an approximate cost range based on the model, symptoms, and photos you send. Once on-site, we verify the issue and update the quote before any work begins.

All parts and labor installed by Xtreme Pro Services include a standard 90-day warranty. Certain rebuilt components and reconditioned machines qualify for extended coverage. If a failure occurs within the warranty period, we handle it directly — no runaround.

If your equipment or component is still under manufacturer warranty, we’ll inspect, document, and submit the claim directly with the OEM or distributor. We coordinate approval, repair, and return to service so you don’t have to.

Yes. Every job includes a digital work order, inspection sheet, and photo documentation stored in your customer portal. You can view technician notes, part numbers, and test results anytime.

Yes. Through your customer portal, you can track open jobs, view photos, approve quotes, and download invoices — all in real time.

We accept ACH transfers, credit cards, and business checks. Approved accounts may receive Net 30 terms. Invoices are sent digitally for easy payment processing.

Yes. Fleet accounts include consolidated billing, scheduled PM tracking, and priority response. We can customize reports and invoice formats to match your internal systems.

Absolutely. We regularly prepare detailed inspection reports with photos and technician notes for insurance or damage claims. Reports are formatted for adjuster review.

We log every repair and analyze root cause data if a failure repeats. Instead of just clearing codes, we identify why it happened and correct it permanently.

Yes. Our system tracks service hours and dates automatically. You’ll receive alerts by email or through your portal before a PM is due — no logbooks or guesswork.

Travel is billed portal-to-portal at our normal hourly rate unless included in a PM route or contract. We group nearby jobs whenever possible to keep travel costs low.

Yes. We encourage direct communication between customers and technicians for clarity. You’ll know who’s coming, what they’re working on, and can discuss details on-site.

Response time depends on workload and location. Most calls within the Williston-Minot-Dickinson-Bismarck region receive same-day or next-day dispatch.

Yes. We create custom maintenance contracts that include PMs, inspections, and priority response for set monthly or annual rates.

We provide 24/7 field service for breakdowns. After-hours rates apply, but we always quote before dispatch and prioritize safety-critical equipment first.

If there’s ever an issue, we’ll inspect and correct it promptly under our workmanship warranty. We don’t consider the job done until the customer is satisfied.

You can leave a review directly on Google, Facebook, or through your customer portal. We read every review and appreciate honest feedback — it helps us improve and lets others know who they can trust.