Equipment We Do Not Service
At Xtreme Pro Services, we take pride in doing repairs the right way — safely, legally, and with full factory documentation behind every job.
To protect our customers, our technicians, and your equipment, we do not service certain machines that present safety, compliance, or liability risks.
Below is a clear outline of what those are and why they’re excluded.
Do you work on “grey-market” or imported equipment?
No. We do not service grey-market or non-U.S.-spec machines.
These units were built for sale in other countries and brought into the U.S. without proper certification. While owning one isn’t automatically illegal, operating it can violate OSHA, ANSI, or EPA regulations because these machines usually lack the required safety labels, emission controls, or design documentation.
Many owners don’t even realize their unit is grey-market — it may look identical to a U.S. model. The issue often shows up only after we run the serial number and find that it’s not recognized in the manufacturer’s North American database.
A common warning sign is finding a machine that was an “unbelievable deal” at an auction or online sale, with missing English manuals, faded decals, or foreign-language controls.
Why grey-market machines are a problem in the U.S.
- Missing ANSI/OSHA compliance: No verified load charts, decals, or interlock documentation. They cannot legally pass annual inspections.
- Non-EPA engines: Older or unverified powerplants that fail current U.S. emissions standards.
- Different electrical and software systems: Non-UL components, incompatible firmware, and no OEM diagnostic access.
- Parts and documentation gaps: Serial numbers not recognized by U.S. dealers, causing long delays or unavailable parts.
- Insurance and liability risk: Accidents involving non-compliant machines can void insurance coverage and trigger fines or red tags.
Our policy
We do not service or certify non-U.S. machines, nor do we bypass safety devices or modify firmware to “make them work.”
If an OEM offers a legitimate U.S. conversion kit with full documentation and labeling, we can evaluate it case-by-case — but most models cannot be converted.
How we can help
- Run the serial number to confirm if your machine is U.S.-spec.
- Provide a written non-service statement for insurance or resale documentation.
- Help locate a compliant replacement or coordinate safe decommissioning.
Do you repair equipment that has been flooded or exposed to natural disasters?
No. Flooded or storm-exposed machines suffer hidden corrosion and electrical breakdown that make them unsafe long-term. Even if they run now, failure of control circuits or structural rust may occur later.
These units should be fully rebuilt or decommissioned, not patched.
Will you service fire-damaged equipment?
No. Fire compromises steel strength, wiring insulation, hydraulic seals, and safety systems.
We can perform inspection reports for insurance claims, but we do not rebuild or certify fire-exposed machines.
Do you work on machines that have been modified beyond factory design?
No. We do not repair units with unauthorized modifications such as extended booms, bypassed safety switches, or re-routed hydraulic systems.
Improper modifications void the manufacturer’s certification and create liability.
If documentation exists, we can restore the machine to OEM specification instead.
Do you service home-built or prototype machines?
No. Home-built, prototype, or unverified equipment without factory load charts or engineering data cannot be serviced safely or insured.
What if my machine has major structural damage or missing safety components?
We do not operate or repair machines with cracked booms, failed welds, or missing guards until a qualified structural inspection is completed and documentation provided.
Will you service obsolete or unsupported models?
Sometimes. If OEM parts, schematics, and safe operation can still be verified, we’ll consider the job.
If the model is fully unsupported or parts are unavailable, we’ll recommend replacement.
Do you work on consumer or light-duty equipment?
No. We specialize strictly in industrial and commercial equipment — forklifts, telehandlers, aerial lifts, rail movers, and service trucks.
We do not repair small garden tractors, ATVs, or homeowner equipment.
What if a machine fails safety inspection or poses an operator risk?
If a unit fails inspection or shows unsafe conditions, we will quote required safety repairs.
If the owner declines or if the unit can’t be made safe, it is removed from service.
Can you refer me to someone for these excluded machines?
Yes. We can refer you to regional rebuilders, salvage yards, or specialty import technicians for fire-, flood-, or grey-market equipment.
We’re always willing to point you in the right direction — we just won’t compromise on safety or compliance.
This policy ensures every machine we service meets OEM, OSHA, and EPA standards.
If a unit can’t be verified as compliant and supportable, operating it can put your people, your insurance coverage, and your business at risk — and we don’t cut corners with unsafe or unverified repairs.